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Terms and Conditions

Cancellation Policy

Cancellation up to 21 days prior to arrival date: no penalty
Cancellation 7 to 21 days prior to arrival date: 1 night stay
Cancellation within 7 days of arrival date: 50% of booking value

Please note that when making reservations on-line that the above cancellation policy relates to the ‘Nightly Rate’ while the ‘On-line Special’ comes with strict terms and conditions, please refer to our ‘on-line reservations page’ for more information.

As unforeseen circumstances can affect your travel plans we encourage all our guests to take out comprehensive travel insurance. We suggest you should consult your travel agent or insurance company prior to departure.

Child Policy

Children are welcome. Children above the age of 12 are charged full rate.

Data Collection

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We use the information you provide about yourself when placing an order only to complete that order.

We do not share this information with outside parties except to the extent necessary to complete that order. We collect email addresses from enquirers and those requesting to receive email newsletters. We collate this information to:

  • Enable us to respond to enquirers
  • Send newsletters to those who have made a request

No information is shared or sold to any third party company. We will immediately remove you from our database if requested.

Cookies

We only use cookies on our Web site to help us monitor its performance. No personal information about visitors to our Web site is stored.

Dispute Resolution Customer

Satisfaction is very important to us and we will endeavour to resolve any issues quickly.

In the unlikely event of a dispute, it will be handled by Queenstown Park Boutique Hotel‘s General Manager.